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CSAA / AAA NCNU Review - 2015

AAA of Northern California, Nevada, & Utah, also known as the California State Automobile Association, is one of the groups of insurance companies owned by the American Automobile Association (AAA), which is well-known for its towing & travel assistance services. AAA NCNU ( CSAA Affinity Insurance Company, CSAA Fire & Casualty Insurance Company, CSAA General Insurance Company, CSAA Insurance Exchange, CSAA Mid-Atlantic Insurance Company of NJ, and CSAA Mid-Atlantic Insurance Company) sells auto & home insurance through its AAA offices & independent insurance agencies in Northern California, Nevada & Utah, but other states, too. AAA insurance groups usually operate regionally, but there may be more than one AAA insurance group available in your state, so don't confuse the AAA NCNU companies with Auto Club Group, Auto Club of Southern California, or the Commerce / MAPFRE companies. 
AAA NCNU is the 16th largest auto insurer & the 17th largest home insurer in the USA.  Scroll down to see the full review. 

Updated: 3/17/2015

CSAA / AAA NCNU Auto Insurance Customer Service Satisfaction


Worse Than Average


CSAA / AAA NCNU Auto Insurance Claims Satisfaction


Worse Than Average


CSAA / AAA NCNU Auto Insurance Complaint Record




CSAA / AAA NCNU Home Insurance Customer Service Satisfaction


Worse Than Average


CSAA / AAA NCNU Home Insurance Claims Satisfaction


Worse Than Average


CSAA / AAA NCNU Home Insurance Complaint Record


Worse Than Average


AAA NCNU Auto & Home Insurance Pricing

AAA NCNU received the JD Power rating of 3 power circles (about average) in the category of auto insurance pricing, in the states of Arizona, California, Colorado, New Mexico, Nevada, & Utah, for the 2013 JD Power auto insurance customer satisfaction study. For auto insurance shoppers surveyed nationally, throughout the USA, in the 2013 JD Power auto insurance shopping study, AAA NCNU was received the lowest JD Power rating of 2 power circles for auto insurance pricing. However, AAA NCNU received the JD Power rating of 4 power circles (better than most), in the category of home insurance pricing, for the 2013 JD Power home insurance customer satisfaction study. You can read my updated review of the latest JD Power ratings & customer complaint data for CSAA / AAA NCNU auto & home insurance here.
For you, AAA NCNU may or may not have competitive auto or home insurance rates. This is true of all insurance companies. No single auto or home insurance company has competitive rates for everyone, with some companies charging a lot more than others. This is why many insurance companies advertise about the big savings some people find with them. Don't depend on reviews or people's opinions about which companies have low rates. You need to shop to find the company with the best rates for you. You really can save a lot of money, by making sure you are not over-paying for your coverage, by shopping your auto & home insurance each year. But you have to shop with as many companies as you can, to find the insurance company with the best rates for you. You can use the ad below this  paragraph,  linking to leading insurance company websites, to get auto, homeowners, health, Medicare supplement, and life insurance quotes now.

Why should you value my reviews? I use my knowledge & experience, from my many years working at insurance companies & agencies, to analyze information from recent JD Power insurance studies, & customer complaint statistics gathered by state agencies, to rate insurance companies better than average, average, and worse than average. Learn more about my reviews here.